LIMITED WARRANTY POLICY – FURNITURE PRODUCTS

3 (Three) Years Limited Warranty from the Date of Purchase

1. Warranty Period & Scope

Nilkamal Limited (“Nilkamal” / “Company”) warrants its Ready furniture products against manufacturing defects for a period of 3 (Three) Years from the date of original purchase (“Warranty Period”), subject to the terms, conditions and exclusions set out in this Policy.

This Limited Warranty is extended only to the original purchaser and is valid solely on production of a valid original invoice or proof of purchase along with the duly stamped & signed warranty card issued by an authorised Nilkamal dealer, retail store, or the official Nilkamal website.

1.1 What This Warranty Covers

1. Manufacturing Defects – Defects arising solely out of faulty material or workmanship at the time of manufacture.
2. Structural & Functional Failures – Failure of core structural components (frame, mechanism, hardware) under normal household use, not attributable to misuse.
3. Repair / Replacement – Nilkamal shall have the sole and absolute discretion to determine whether a product shall be repaired, replaced in whole or in part, or whether no warranty remedy is available. 
4. Genuine Spares – Replacement, where approved, will be carried out using genuine Nilkamal parts or components of equivalent specification.

2. What is Not Covered (Exclusions)

The following are excluded from the scope of this Limited Warranty and shall be treated as Out-of-Warranty / chargeable cases, irrespective of whether they occur within the 3-year Warranty Period:

2.1 Usage & Handling

• Misuse, abuse, mishandling or negligence in use of the product.
• Use of the product beyond its intended purpose, or beyond its specified load or weight limits.
• Improper installation or assembly not carried out as per Nilkamal’s instructions or guidelines.

2.2 Environmental & External Damage

• Exposure to moisture, humidity, water seepage, or prolonged dampness.
• Exposure to chemicals, oils, paints, solvents, or other corrosive substances.
• Exposure to coastal/salt-laden air or other corrosive atmospheric conditions resulting to Rusting.
• Damage caused by fire, accident, natural calamity, theft, vandalism, or external force.
• Joinery gaps in finger joints due to extreme whether condition.
• Knots and Cracks formed in products made up of natural wood over a period of time.

2.3 Wear & Tear / Consumable Items

• Normal wear and tear arising from regular use over time.
• Fading, discolouration, or deterioration of surface finish and polish.
• Upholstery, fabric, foam, leatherette, cushioning, and other consumable or aesthetic components.
• Laminate, veneer, or polish finish wear, and minor dents, scratches, or cosmetic variations.

2.4 Physical & Mechanical Damage

• Breakage of plastic, rubber, glass, or glass-fitted components.
• Damage caused by abnormal mechanical loading, impact, or physical force.

2.5 Unauthorised Interference

• Repairs, servicing, or alterations carried out by persons or agencies not authorised by Nilkamal.
• Modification, dismantling, or structural alteration of the product or its components.
• Use of non-genuine, non-approved accessories, attachments, or replacement parts.

2.6 Documentation & Eligibility

• Absence of a valid original purchase invoice and/or duly filled warranty card
• Tampered, altered, or illegible invoice.
• Warranty claims made by a person other than the original purchaser.

2.7 Installation, Shifting & Logistics

• Improper self-installation, or installation undertaken through non-authorised service providers.
• Damage occurring during shifting, relocation, or self-managed transport of the product.

2.8 Commercial / Institutional Use

• Products purchased for and used in commercial, institutional, rental, or other non-domestic settings are excluded from this Limited Warranty, unless & otherwise mentioned specifically.

2.9 Secondary Loss & Liability

• Loss of profit, business interruption, or any consequential or incidental damages.
• Personal injury or damage to property arising from use, misuse, or installation of the product.

3. Out-of-Warranty Conditions

A product shall be treated as Out of Warranty in any of the following circumstances:

• Expiry of the 3-year Warranty Period from the date of original purchase.
• Occurrence of any condition listed under Section 2 (Exclusions) above, even if within the Warranty Period.
• Failure to produce a valid proof of purchase upon request.

-Non-fulfilment of any product registration or eligibility condition specified at the time of sale, where applicable.

4. Out-of-Warranty Service Terms

• Chargeable Repairs – In all Out-of-Warranty cases, the cost of parts, labour, and service visit shall be borne entirely by the customer.
• Spare Parts – Provision of spare parts is subject to their availability at the relevant time.
• No Obligation for Free Replacement – Replacement of the entire product, where requested, is at Nilkamal’s discretion and is not an obligation under this Policy.

-Inspection Charges – Applicable inspection or visit charges shall be payable even where a repair is ultimately declined or found unnecessary.

5. Limitation of Liability

Nilkamal’s maximum liability under this Limited Warranty, in respect of any single product, shall not exceed the original purchase price paid for that product excluding GST.

Nilkamal shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, inconvenience, or incidental expenses arising from a defect, repair, or replacement.

6. Important Notes

• This Limited Warranty is a contractual undertaking restricted to manufacturing defects in material and workmanship; it does not operate as insurance against all forms of damage, loss, or misuse.
• Customer shall be responsible for proper use, maintenance, cleaning, and care of the product in accordance with Nilkamal's instructions. 
• Any defect must be reported to Nilkamal within15 days of its discovery. Failure to notify within such period may result in rejection of the warranty claim.
• Nilkamal shall have the right to inspect the product before approving any repair, replacement, refund, or warranty claim.
• Under no circumstances shall Nilkamal be obligated to provide any refund, cash compensation, or product buy-back under this Warranty.
• Repair, replacement of parts, or replacement of product shall not renew, restart, or extend the original Warranty Period.
• Variations in colour, texture, grain pattern, finish, stitching, veneer appearance, and natural characteristics of wood are inherent product features and shall not constitute defects.
• Softening, compression, settlement, or loss of resilience of foam, cushions, seating surfaces, or mattresses resulting from normal use shall not be treated as manufacturing defects.
• Nilkamal shall not be liable for delay or failure in performance arising from events beyond its reasonable control, including supply chain disruptions, strikes, natural disasters, governmental actions, pandemics, or force majeure events.
• This Policy applies to furniture products sold under the Nilkamal brand within India and is subject to Nilkamal’s standard terms and conditions of sale.
• Nilkamal reserves the right to determine, at its sole discretion and upon inspection, whether a reported issue falls within the scope of this Limited Warranty.
• For warranty assistance, customers are requested to contact their nearest authorised Nilkamal dealer/store or Nilkamal Customer Care with the original invoice and product details.
• This Warranty shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts at Silvassa, UT of DNH ,the registered office of Nilkamal Ltd

7. Quick Reference Summary

8. Additional Exclusions & Non-Defect Conditions

8.1 Additional Exclusions

In addition to the exclusions set out in Section 2, the following are also excluded from the scope of this Limited Warranty:

• Glass tops and panels, electrical fittings and fixtures (such as bulbs and switches), and rubber or plastic components are subject to ageing through environmental exposure; warranty cover on these items ceases at the time of acceptance of the product.
• Customisations carried out at the customer’s request, including changes in size or dimensions; product distortion arising from repair work carried out by unauthorised persons; and any defects or damage arising from the workmanship of third-party maintenance providers or the use of spare parts and supplies not sourced from Nilkamal.
• Comfort preference, where there is a mismatch between the actual comfort of the Product and the comfort expected by the customer, is a matter of subjective preference and not a warrantable defect.

8.2 Conditions Not Considered as Defects

The following characteristics and conditions are inherent to the materials and construction of Nilkamal furniture products and shall not be treated as manufacturing defects for the purposes of this Warranty Policy:

• Rubberwood Products – Rubberwood products and parts are constructed using finger-joints, and the resulting parting lines are a feature of this construction method, not a defect.
• Natural Wood Products (Sheesham, Acacia and Mango Wood) – The following are natural characteristics of these woods and not defects:
• Natural Wood has a distinctive, irregular grain structure that is hand-finished to a fine polish by skilled craftsmen. The shine of this polish may vary from the initial supplied finish as it ages with usage.
• As each piece is hand-finished from an entirely natural material, variations in knots, grain detailing, mineral deposits, colour and minor imperfections are unique to each piece and form part of its individual character.
• Visible knots are characteristic of this hardwood and add to the individuality of each piece; they are not a defect.
• Two-toned finishes occur naturally where a piece is made from a random combination of heartwood and sapwood. This colour variation is intentional and adds to the charm of Natural Wood furniture.
• Natural Wood is hygroscopic and expands or contracts with seasonal changes in moisture. Joints are designed and crafted with adequate clearance to accommodate this natural expansion and contraction, which is not a defect.
• All wooden furniture is rendered free of borers, pests and termites during manufacture through high-temperature and high-pressure wood treatment. Subsequent infestation by termites, borers or fungus is attributable to local atmospheric conditions of high humidity, compounded by inadequate cleaning, and is not a manufacturing defect.
• Electrical Wiring – Bending at the border of wires used in product wiring, occurring as a result of the normal movement or folding of parts, is not a defect.
• Mechanism Sounds – Increased friction and resulting audible sounds from moving parts, developing over time through normal wear and tear, are not a defect.
• Mirror Coating – Deterioration of the reflective coating on a mirror over time, and the resulting reduction in reflection quality, is due to ageing and is not a defect.