While I have no complaints on the quality of the product, I would definitely like to point out some deficiency in customer satisfaction.
The first one is that the status of dispatch of the product was never updated. The timeline showed only "dispatched", keeping one guessing on when the item would actually arrive.
After reciept of the item, absolutely no information was given on whether the product was to be assembled by us personally or a mechanic would be sent. That a mechanic would be sent was told only after a mail was sent to customer service. Further the mechanic said that he was informed to assemble a chair instead of an almirah by the company!
Please remove the above deficiencies to enhance customer experience.