Installation handling manager, who told me his name Ganesh and located at Gwalior city, was very rude, unprofessional and abusive to me. He was reacting and abusing me for a very small issue and asked his technician to come back without installation. The product had to carry and install at first floor from ground floor so I asked him to open the box at ground floor so that I can take it up in small pieces because box was very heavyweight and two person could not lift it up at first floor but he was not agreed and ask his technician to come back and said to me that box can’t be open at ground floor. I requested that you were already came late, after 2 weeks of product delivery so please try to help the situation but he was really very rude. Then I somehow manage to work with technician to do the job. I asked him to provide me complaint number where I can complain about this incident but manager said i am the boss you complaint to me and was laughing unprofessionally. I am so disappointed from Nilkamal that such a good reputated company can hire such a unprofessional guy for handling their customers. Apart from it product quality is good but I won’t try next time because of poor installation service.
